Single Window System

Disposal of applications through Single Window(Saral) to Convenience and Efficiency

The District Collectorate discharges many functions which have a direct bearing on the common man. It also issues many certificates and documents which are needed by the general public for various purposes e.g. certificates pertaining to their bonafide residence, caste, income, including ration cards and attestation of affidavits, etc. For these important assignments, a number of people visit the District Collectorate daily and their number is ever- increasing.

Many departments and establishments have introduced the concept of Single Window for such purposes where all applications are entertained and the necessary documents are issued at a single point. Looking to the large volume of work involved and also the need for speedy disposal of such cases, the concept of Single Window has been quite effective.

Assistant Collector and Executive Magistrate (AC&EM), Amber has been designated as the Officer In-Charge(OIC) for the "Saral" System.

For different types of works, different forms have been prescribed. General guidance and information is also provided at this counter for filling-up the forms and the documents to be enclosed. The forms also provide basic information about the formalities to be completed and the documents to be included. After the application is received, a preliminary inspection is made at the counter itself and deficiencies, if any, are pointed-out to the applicant. A token is also issued to the applicant as a proof of submission of the application and which also indicates the date and time for the collection of the relevant certificate/document.

Some of the certificates such as bonafide resident certificates are issued and also attestation of affidavits are done on the same day. For other types of certificates, different time limits have been prescribed as per the Citizen's Charter issued by the Revenue Department. All efforts are made to see that the certificates and documents are readied and issued even before the time limits prescribed for them. In no case, time limits are exceeded for issuance of these certificates.