Common Service Center
CSC are multiple-services-single-point model for providing facilities for multiple transactions at a single geographical location. The main purpose of these centres is to provide a physical facility for delivery of e-Services of theGovernment of India to the rural and remote locations where availability of computers and Internet is currently negligible or mostly absent. The introduction of eGovernance on a massive scale is part of the Common Minimum Programme (CMP) of the current UPA-II government of India. The CSC project, which forms a strategic component of the National eGovernance Plan was approved in September 2006. It is also one of the approved projects under the Integrated Mission Mode Projects of the National eGovernance Plan.
CSC is meant to be a low cost vehicle for Government institutions to deliver eGovernance services to the rural population of India in 'Simple, Moral, Accountable, Responsive and Transparent’(SMART) and most cost-effective manner. They are the physical front-end for delivery of eGovernment Services to citizens and accepting requests for government services from the private citizen via eForms. They would also be used for delivery of services and interaction with private service providers. The aim is to create 1,00,000 CSC across 600,000 rural and remote locations of India. CSC is a strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May 2006, as part of its commitment in the National Common Minimum Programme to introduce e-governance on a massive scale
Officially, the objectives of the CSC have been stated as follows
- Access to information : all remote/ rural citizens
- Delivery of public services – G2C & B2C
- ICT for rural Empowerment of socially disadvantaged people for inclusive growth
- Access to quality education / skill upgradation
- Access to cost efficient & quality health services
- CSC as a change agent - To promote rural entrepreneurship, enable community participation and effect collective action for social improvement
Through collaborative framework, the objective of CSC is to integrate the twin goals of profit making and social services, into a sustainable business model for achieving rapid socio-economic change in rural India.